Returns can be made within 30 days of receipt. Returns are via DHL and are at your own expense.
Make sure to register the return via the button below. This way you do not have to print out our return form, and it will cost you less effort!
Cookinglife gift cards cannot be returned. The gift card is valid for two years and can be redeemed online, as well as in one of our physical stores.
Order arrived damaged? Report your damage within 24 hours of receipt via the button below.
| Report return or damage |
Can I return something via a business reply or Freepost number?
Returns are at your own expense as stated in our terms and conditions.
Where do I drop off my parcel?
Returns can be sent via the selected courier in our return portal. Do not forget to request proof of postage, so the package can be traced.
Is it possible to exchange my order?
It is not possible to exchange your order. However, you're more than welcome to place a new order!
Is it possible to return my giftcard?
Cookinglife gift cards cannot be returned. The gift card is valid for two years and can be redeemed online, as well as in one of our physical stores.
Make sure you pack your return correctly.
If your package arrives damaged or broken, we cannot refund it. You are responsible for properly packing your return. Read our tips on how best to wrap fragile products.
To safely send an item back, read the following instructions carefully, so that we receive everything in full working order. The sender is responsible for ensuring that fragile products are delivered back to us safely. If we receive your return and it is either damaged or broken, then we unfortunately cannot process it.
For sending fragile items, the following terms apply:
- The items are not damaged
- The buyer is liable for the costs and risk of returning fragile products
- In the event that the return conditions are not fulfilled, we retain the right to send orders back and charge you for the delivery costs
Tips for packing and sending
Are you returning something breakable? Below you can find some useful tips explaining how you can best do this:
- Use the original box
- Wrap each item individually in bubble wrap
- Make sure that the contents are not touching. Loose items, like plates, should have a protective layer in between them.
- Use the right kind of padding. Fill the empty spaces in the box completely with something like newspaper.
- Seal the box well with tape.
- Write 'fragile' on the box
As soon as we have your return, you’ll receive a notification by email.
How will my order be refunded?
Did you cancel or return the order? You will first receive an e-mail confirmation from us as soon as the order has been cancelled or your return processed. We will then refund the amount within the legal period of 14 days. This applies to all payment methods.
How did you make the payment?
- Via bank transfer: The amount will be credited to your bank account. We work with our payment partner Mollie for this. Their name will appear on your bank statement when the refund comes through.
- Credit car:You will see a credit amount on your credit card statement when it is processed. There can often be a delay of a few days, depending on the credit card company.
- Klarna/Billink: We will make sure that Klarna does not send you an invoice or that they send a credit note if you have already received the invoice.
- Paypal: The amount will be refunded via or to your Paypal account.
- Gift card: If you paid for your order with a gift card, we will refund the balance. You can check your balance here.
As soon as we have received your return, you will receive a notification from us by email.